Terms of service

Last updated: 29 July 2026

1. About us

This website is operated by Now She Builds Ltd. Throughout these Terms, “Now She Builds”, “we”, “us” and “our” refer to Now She Builds Ltd.

Our company details are:

Company name: Now She Builds Ltd
Company number: 16516062
Registered office: 224 High Road, Byfleet, West Byfleet, England, KT14 7DD
Registered in: England and Wales
Email: info@nowshebuilds.com

Our website and online store are hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

2. These Terms

These Terms of Service explain the conditions that apply when you visit our website, create an account, purchase a programme, digital resource or service, or otherwise use our website.

By using our website or purchasing from us, you agree to these Terms, together with our:

• Privacy Policy
• Refund and Cancellation Policy
• any additional terms shown on a particular product, programme or service page

Please read these documents carefully before making a purchase.

Nothing in these Terms affects any statutory rights you may have under UK consumer law.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a contract to purchase our products or services.

By placing an order, you confirm that the information you provide is accurate, complete and current and that you are authorised to use the payment method supplied.

You are responsible for keeping any account details, passwords and login information secure.

4. Our products and services

We may provide:

• online programmes and courses
• downloadable workbooks, templates and digital resources
• live or recorded workshops and events
• memberships or group programmes
• advisory, consulting or educational services
• free resources and content

The content, format, access period, delivery method and price of each offer will be described on the relevant sales or product page.

We may update or improve programme content where this does not materially reduce the overall value or intended outcome of the programme.

Any dates, schedules or access periods shown on the product page form part of your purchase.

5. Educational purpose

Our content, programmes and resources are provided for educational and informational purposes only.

They do not constitute financial, legal, tax, medical, psychological or other regulated professional advice. You should obtain advice from an appropriately qualified professional where necessary.

We do not guarantee that purchasing or completing a programme will result in employment, business income, customers, financial gain or any particular personal or commercial outcome.

Your results will depend on factors including your circumstances, decisions, experience, effort, implementation and market conditions.

6. Orders and formation of the contract

When you submit an order, you are offering to purchase the relevant product or service.

A binding contract is formed when:

1. your payment has been successfully processed; and
2. we send you an order confirmation or provide access to the purchased product or service.

We reserve the right to decline or cancel an order where:

• payment has not been authorised
• the product was incorrectly priced or described
• we suspect fraud, misuse or unlawful activity
• the product is unavailable
• accepting the order would breach a legal or regulatory obligation

If we cancel an order after payment has been taken, we will refund the amount paid.

7. Prices and payment

Prices are shown in the currency displayed at checkout.

The total price payable, including any applicable taxes, will be shown before you complete your purchase.

You agree to provide accurate and complete billing and payment information.

Where payment by instalments is offered, you remain responsible for paying the full agreed price. An instalment plan is a payment arrangement and does not make the programme a monthly subscription unless expressly stated.

If an instalment payment fails, we may suspend your access while the payment remains outstanding.

8. Digital content and immediate access

Some products provide immediate access to digital content, including videos, downloads, templates, recordings or online learning materials.

Where you request immediate access during the statutory cancellation period, you may be asked at checkout to:

• expressly consent to the digital content being supplied immediately
• acknowledge that your right to cancel may be lost once supply of the digital content begins

We will only rely on the loss of cancellation rights where the legally required consent and acknowledgement have been obtained.

Digital content must be as described, of satisfactory quality and fit for any particular purpose made known to us, subject to applicable consumer law.

9. Services and live programmes

Where you purchase a service, workshop, live programme or other service-based offer, you normally have the right to cancel within 14 days of entering into the contract.

You may ask us to begin providing the service during this cancellation period.

If you cancel after the service has begun at your request, we may deduct a reasonable amount for the part of the service already provided.

If the service has been fully performed within the cancellation period, your right to cancel may be lost where you expressly requested early performance and acknowledged that consequence.

Full details are set out in our Refund and Cancellation Policy.

10. Cancellation and refunds

Your cancellation and refund rights depend on whether you purchased:

• digital content
• a service
• a live event or programme
• a membership or subscription
• another type of product

Please read our Refund and Cancellation Policy before purchasing.

Nothing in that policy or these Terms limits your statutory rights where content or services are faulty, misdescribed or not supplied with reasonable care and skill.

To request a cancellation or refund, email info@nowshebuilds.com and include your name, order number and the email address used for the purchase.

11. Programme access

Your purchase grants you a personal, limited, non-exclusive and non-transferable right to access and use the programme or resource for your own individual purposes.

Unless otherwise stated on the product page:

• access is for one person only
• login details must not be shared
• materials must not be uploaded to shared drives or public platforms
• access may not be resold, transferred or sublicensed
• materials may not be used to create or deliver a competing product, programme or service

Where an access period is specified, you are responsible for downloading any permitted materials before that period ends.

We are not responsible for loss of access caused by your failure to use or download materials within the stated period.

12. Intellectual property

All website content and programme materials, including text, frameworks, models, methods, videos, audio, workbooks, graphics, templates, branding and downloads, are owned by or licensed to Now She Builds Ltd.

They are protected by copyright, trademark and other intellectual property laws.

You must not, without our prior written permission:

• copy or reproduce our materials other than for your personal use
• distribute, publish, sell or share them
• record or redistribute live sessions
• modify them to create another commercial product
• remove copyright, trademark or ownership notices
• use our programme names, frameworks or branding as your own
• use our materials to train an artificial intelligence system or create automated derivative content

You retain ownership of any original work you create while participating in a programme.

13. Acceptable behaviour

When participating in a live event, group programme, community or interactive service, you agree to communicate respectfully and not:

• harass, threaten or abuse another person
• post discriminatory, defamatory, unlawful or offensive material
• share another participant’s confidential or personal information
• promote unrelated products or services without permission
• disrupt sessions or misuse the platform
• infringe another person’s rights

We may remove content, restrict participation or suspend access where these standards are seriously or repeatedly breached.

No refund will be due where access is terminated because of a material breach of these Terms, except where required by law.

14. Confidentiality and group participation

Group programmes may involve participants sharing personal, professional or commercially sensitive information.

You agree not to disclose another participant’s private information outside the programme without their permission.

However, we cannot guarantee that every participant will comply with this obligation. You should therefore exercise care when deciding what information to share in a group environment.

15. Testimonials and feedback

You are not required to provide a testimonial.

Where you voluntarily provide feedback, a review or testimonial, we will ask for your permission before using identifiable comments, images or recordings for promotional purposes.

You may withdraw permission for future use by contacting us. Withdrawal will not necessarily require us to recall material that has already been lawfully printed or published, but we will stop using it in new materials where reasonably practicable.

16. Third-party services and links

Our website or programmes may include links to third-party websites, software, payment processors, learning platforms or other services.

We do not control third-party services and are not responsible for their availability, content, security or practices.

Your use of a third-party service may be subject to that provider’s own terms and privacy policy.

17. Shopify

Our online store is hosted by Shopify.

Purchases made through this website are contracts between you and Now She Builds Ltd, not between you and Shopify.

Shopify provides the technical ecommerce platform but is not responsible for delivering our programmes or services or resolving disputes concerning your purchase from us.

18. Website availability

We aim to keep the website and purchased digital services available, but we cannot guarantee uninterrupted or error-free access.

Access may occasionally be interrupted for maintenance, security, technical problems or matters outside our reasonable control.

Where a material interruption affects a paid programme, we will take reasonable steps to restore access or provide an appropriate alternative.

19. Viruses and security

You must not knowingly introduce viruses, malware or other harmful material to our website or attempt to gain unauthorised access to our website, systems, customer accounts or hosting infrastructure.

You are responsible for protecting your own devices, software and internet connection.

20. Limitation of liability

We do not exclude or limit liability where it would be unlawful to do so.

This includes liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• breach of statutory consumer rights
• any other liability that cannot legally be excluded

Subject to the above, we are not responsible for losses that were not reasonably foreseeable when the contract was made.

Where you purchase as a consumer, we are not responsible for business losses, including loss of profit, revenue, opportunity, contracts or goodwill.

Where you purchase primarily for business purposes, our total liability arising from the relevant purchase will, to the fullest extent permitted by law, be limited to the amount you paid for that product or service.

Nothing in these Terms removes your responsibility for your own business, career, financial or personal decisions.

21. Events outside our control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including serious illness, internet or platform failure, industrial action, natural disaster, government action, epidemic, war or disruption to essential services.

Where such an event materially affects a paid service, we will contact you where reasonably possible and may reschedule, extend access or offer an alternative form of delivery.

Your statutory rights will not be affected.

22. Suspending or terminating access

We may suspend or terminate access where you:

• fail to pay an amount due
• share your account or programme materials without permission
• seriously or repeatedly breach these Terms
• behave unlawfully or abusively
• compromise the security or integrity of our services

Where appropriate, we will provide notice and an opportunity to remedy the breach.

Termination does not affect rights or obligations that arose before termination, including outstanding payment obligations and intellectual property protections.

23. Privacy

We process personal information in accordance with our Privacy Policy.

Because our store is hosted by Shopify, information needed to operate the website, process transactions and provide customer services may also be processed by Shopify and other service providers.

Please review our Privacy Policy for information about what we collect, why we collect it, how it is used and your rights.

24. Changes to these Terms

We may update these Terms to reflect changes to our services, business practices or legal obligations.

The latest version will be published on this page with the revised date.

Changes will not retrospectively alter the essential terms of a purchase you have already made unless the change is required by law or you expressly agree to it.

25. Complaints

Please contact us first if you have a concern or complaint. We will aim to respond within a reasonable period and work with you to resolve the matter.

Email: info@nowshebuilds.com

These Terms do not prevent you from seeking independent advice or exercising any statutory rights.

26. Governing law

These Terms and any contract between you and Now She Builds Ltd are governed by the laws of England and Wales.

If you live elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections and may be entitled to bring proceedings in the courts of the part of the United Kingdom where you live.

If you live outside the United Kingdom, you may also have mandatory rights under the laws of your country of residence.

27. General provisions

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

A delay in enforcing a right does not waive that right.

You may not transfer your rights under these Terms without our written consent. We may transfer our rights and obligations where this does not reduce your legal protections.

These Terms, together with the policies and product information referred to in them, form the agreement between you and us regarding your purchase and use of our services.

28. Contact information

Questions about these Terms should be sent to:

Now She Builds Ltd
Company number: 16516062
Registered office: 224 High Road, Byfleet, West Byfleet, England, KT14 7DD
Registered in: England and Wales
Email: info@nowshebuilds.com